Question 1

How do I rent a unit?

Accepted Answer

Pick a size, create an account, sign your lease on your phone, and pay. It takes about 5 minutes. Your gate code shows on screen and we text it to you right away.

Question 2

Can I move in today?

Accepted Answer

Yes. As soon as your payment goes through, your gate code works. Come during gate hours (7 am to 8 pm, every day).

Question 3

What do I need to rent?

Accepted Answer

A mobile phone, an email address, a government-issued ID number, and a card or bank account. You'll also add an alternate contact, which Texas storage law requires.

Question 4

Are the units climate controlled?

Accepted Answer

No. All of our units are outdoor, drive-up units, which makes loading easy. For anything sensitive to heat or humidity, pack it in sealed plastic bins and keep it off the floor.

Question 5

Can I get a bigger space than your largest unit?

Accepted Answer

Yes. On request, we can combine neighboring units into one larger space. You pay rent for each unit plus a one-time $75 setup fee. Text or call us and we'll tell you what's available.

Question 6

Do I need my own lock?

Accepted Answer

Yes. Bring a disc or cylinder lock. You're the only person with a key to your unit.

Question 7

Is there a long-term contract?

Accepted Answer

No. Rent is month to month. Stay as long as you need and move out whenever you like.

Question 8

What can't I store?

Accepted Answer

Nothing hazardous, flammable, perishable, or alive. That means no fuel, propane, paint thinner, food, or plants. Your lease has the full list.

Question 9

What do I pay up front?

Accepted Answer

Your first month's rent (prorated if you move in mid-month) plus a one-time $25 admin fee. No deposit.

Question 10

How do I pay rent?

Accepted Answer

Turn on autopay with a card or bank account, or pay anytime in your tenant portal. We'll text and email a reminder before each due date.

Question 11

What happens if I'm late?

Accepted Answer

We'll text and email you first. If rent is more than 5 days late, a $25 late fee applies. After 7 days, your gate code pauses until you pay. Pay online and it works again within seconds.

Question 12

How do I get in?

Accepted Answer

Enter your personal gate code on the keypad at the entrance. Find it anytime in your tenant portal under Gate.

Question 13

My gate code isn't working. What do I do?

Accepted Answer

First check that you're within gate hours. If you are, open your tenant portal. If there's a balance due, paying it unlocks your code right away. Still stuck? Text us and we'll help.

Question 14

When can I get to my unit?

Accepted Answer

Gate hours are 7 am to 8 pm, every day. Renting, paying, and your tenant portal are available 24/7.

Question 15

How secure is the facility?

Accepted Answer

Very. A tall perimeter fence surrounds the property, and the only way in is the keypad gate, which logs every entry. Cameras cover the grounds and are monitored live 24/7, thermal cameras spot movement after hours, and bright lighting runs all night.

Question 16

Is anyone on site?

Accepted Answer

We run fully online, so there's no front desk. You can rent, pay, and get help from your phone any time, and a real person answers texts and calls.

Question 17

How do I move out?

Accepted Answer

Request move-out in your tenant portal and choose your date. Empty and sweep the unit, remove your lock, and we'll confirm. That's it.

Question 18

How much notice do I need to give?

Accepted Answer

Request move-out any time before your next billing date to avoid another month's charge.

Questions, answered

Renting

Payments

Gate & access

Moving out